Call Centre Agent

Full Time
Parramatta NSW
Posted 1 day ago
Job description

Our client is a global leader in the electrical and home appliance field. You will provide exceptional customer service for new customers who require assistance setting up as well as using their Air Purifier product and all other related products and accessories. The role will also be responsible for troubleshooting for any issues that may occur.

Roles and Responsibilities:

  • Provide a high level of customer service and answer phone and email enquiries.
  • Support new and current customer base through inbound and outbound calls.
  • Respond to customer enquiries and provide basic troubleshooting for a range of products and services in a timely manner.
  • Provide basic training to customers on a range of products and work with the Air Purifier team to develop product technical knowledge and provide business support.
  • Troubleshoot any issues that may occur to meet daily/weekly KPI's.
  • Support offshore team with escalations.
About You:
  • Excellent written and verbal communication is essential
  • 2+ years experience in customer service role and experience in call centre environment preferred
  • Ability to work autonomously and as part of a team
  • Ability to manage communication to key stakeholders and stakeholder management
  • Proven experience in a technical troubleshooting role or data and analytics focused on root cause analysis.
  • Dynamic and entrepreneurial personality with great energy and initiatives with the ability to engage and influence
  • You must be organized and demonstrate an ability to multi-task with high attention to detail.
  • Willingness to learn and a can-do attitude is a must.

If this sounds like the role for you, don't miss out! Click APPLY now.

At people2people and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.

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