Job description
ABOUT US
A career at Wilson Parking, gives you more than just a position with Australia’s leading Parking Operator. By joining our team, you become part of an organisation that is focused on our people, our customers and continue to push the parking boundaries with industry leading innovation.
If you have never considered a role in parking before, you may be surprised by all that is involved to keep those boom gates opening and our customers happy. From the launch of the first online booking service, to our multi award winning app and customer service – we work hard to keep parking an essential part of any city.
Not only do we take pride in our technology, our car parks and the service that we provide to all customers, but we value the importance of those that make it happen – our team. We pride ourselves on inclusivity and by joining Wilson Parking, you will be welcomed by your team and have the support of the whole organisation. Naturally, you will receive all the training required to perform your role, benefit from a personal develop plan to help you reach your goals and be part of one of the leading organisations in Australia.
THE POSITION
We are seeking Full-Time and Casual Car Park Supervisors based in Melbourne Airport. You will be self-motivated and professional, and committed to demonstrating a high level of customer service to our client and patrons while providing visible and practical leadership to the Customer Service Officers. The Car Park Supervisor is a pivotal role and is given full accountability for overseeing the car park operations and performances as well as an important conduit of information to both the client and Wilson Parking Management.
The primary functions of the role include, but are not limited to:
- Provide high quality frontline customer service and support through intercom, phone and online enquiries;
- Monitor the performance and operations of the car parks within designated control room environment;
- Provide leadership and guidance to the Customer Service team;
- Manage the rostering and ensure sufficient coverage for the parking operations with the support of the Rostering Coordinator;
- Manage all incidents within the car park operations with the support of the Duty Manager; and
- Provide administration support and regular reporting as directed by the Duty Manager / Contract Manager.
WHAT WE ARE LOOKING FOR
- Essential: People management or frontline supervisory experience;
- Resilient, hard-working self-starter who enjoys a challenge and can juggle multiple tasks whilst maintaining a strong attention to detail;
- Exceptional problem-solving skills, with the ability to be proactive and take ownership;
- Computer literate and willingness to learn new skills;
- Passionate about customer service delivery;
- Desirable: Previous control room experience and a current Security Licence;
- Essential: Flexible to work a rotating roster covering 24/7 operations (inclusive of early morning, late night, weekend and public holiday).
Successful candidates will also be required to complete a national police check. In addition to standard Award Employment Conditions, you will receive uniforms and appropriate training.
HOW TO APPLY
Please submit your resume and cover letter summarising your experience as soon as possible – shortlisting will commence momentarily.
At Wilson Parking, we are building a workforce that is representative of the community we protect. We welcome people from diverse backgrounds and are committed to supporting our Aboriginal and Torres Strait Islander Peoples with employment and career opportunities. We have an inclusive culture where innovation and teamwork are encouraged. If you wish to make a positive change in your community, contact us today.
