Customer Solution Consultant

Full Time
Brisbane QLD
Posted 10 days ago
Job description

Job no: 588843
Work type: Maximum Term - Full Time
Location: Brisbane
Categories: Administration / Office Support, Customer Service / Contact Centre

    • Provide exceptional customer service to our internal & external clients
    • Various shifts, hybrid working model, flexibility to work from home or Enoggera location
    • Max-term contract until 5th August 2024

    Downer Group employs approximately 50,000 people across more than 300 sites, primarily in Australia and New Zealand. Downer designs, builds and sustains assets, infrastructure and facilities and we are the leading provider of integrated services.

    Downer is the lead contractor providing Estate Maintenance and Operation Services for the Department of Defence in Queensland and Southern New South Wales. As lead contractor within the region we deliver a suite of services to support Defence capability.

    About your role

    Due to some recent internal movements, we are searching for committed and passionate Contact Centre Consultants to join our close-knit team, located at our Base Services Support Centre (Contact Centre), in Enoggera. You will be required to provide customer service support to our internal and external stakeholders, across the Defence EMOS Contract in the delivery of Base Services.

    Reporting to the Base Services Support Centre Manager, your key responsibilities will include:

    • Initial assessment of scope of request or call and raising new work and service orders
    • Raising docket related purchase orders for trades
    • Add notes to service requests such as when trades are on site or have completed jobs
    • Support and contribute to our commitment to continuous quality improvement

    Roster - 24/7 shift:
    You will be required to work night shifts and/or weekend shifts.
    Monday – 3.54pm to midnight
    Tuesday – OFF
    Wednesday – OFF
    Thursday – 3.54pm to midnight
    Friday – 3.54pm to midnight
    Saturday – 12pm to 8.06pm
    Sunday – 12pm to 8.06pm

    About you

    To be considered for this role, you will have some experience either in a Contact Centre, Customer Service or Administration role. We are looking for positive and proactive professionals to compliment the team. Other skills and experience we require include:

    • Professional and friendly phone manner
    • Ability to prioritise work to meet deadlines & meet KPI’s
    • High attention to detail and accuracy
    • Demonstrated ability to effectively and communicate with people of differing levels of responsibility
    • Competent in the use of MS Office suite, intermediate level required (Excel, Outlook, Word)

    To be considered for this opportunity you must be an Australian Citizen, as this is a requirement of Downer Defence.

    Our Benefits

    • Competitive salary & excellent company benefits
    • Great team, supportive culture and full training will be provided
    • Flexibility to work from home, hybrid model
    • Free-onsite parking available
    • Ongoing training and career development opportunities - Downer creates an environment which realises the potential of our people
    • Zero Harm, safe working environment

    This is a great opportunity to join a reputable company, and work with an amazing team where you’ll be given the opportunity to develop your career.


    For further information please contact Renee Ly – [email protected]

    Please note: As a pre-requisite for these roles all candidates need to be able to prove they are an Australian Citizen. Candidates will also be required to undertake a pre-employment medical and drug screen as well as a National Police and Australian Security Defence Clearance Check.

    Downer Group is an Equal Opportunity Employer and encourages indigenous Australians to apply.

Advertised: 28 Jul 2022 E. Australia Standard Time
Applications close: 25 Aug 2022 E. Australia Standard Time

Intrested in this job?

Related Jobs

All Related Listed jobs

TurksLegal Sydney NSW 30+ days ago

Over the past 35 years, we have established a strong reputation in the insurance, commercial and banking sectors, working with many of Australia's leading

City of Gold Coast Pimpama QLD $1,050 - $1,148 a week 3 days ago

No loss of pay during wet weather events. City of Gold Coast Certified Agreement 2019 - Stream B Operational Level 6.

GHD New South Wales 30+ days ago

Strong understanding of the environmental issues with relation to the management of surface water. These skills would be brought together through strong

Northern Sydney Local Health District St Leonards NSW $1,385 - $1,420 a week 2 days ago

Employment Type: Permanent Full Time. The Executive Support Officer is responsible for providing high level administrative support to the Northern Sydney Local

Woolworths Mackay QLD 4740 2 days ago

Lead, coach and support the Nightfill team to deliver excellent on shelf availability and merchandising. This role is best suited to an individual with flexible

GTNT Tennant Creek NT 0860 30+ days ago

Driver's license, own vehicle, police clearance, Ochre Card Indigenous identified. It includes setting out, manufacturing, constructing, assembling, installing

Challenger Services Group Sydney NSW $125,000 - $130,000 a year 4 days ago

Be Cutting Edge We constantly innovate our systems and processes to ensure we are ahead of our competition. Managing workforce planning and forecasts.

Treasury Wine Estates Melbourne VIC 3000 17 days ago

Reporting to the Global Director of Intellectual Property, and with oversight from the Global IP Portfolio Manager, you will proactively and efficiently provide

Deloitte Melbourne VIC 3000 30+ days ago

You will play a key role in cybersecurity implementation activities, provide expert technical knowledge on cybersecurity solution designs, development, and

Thales Mulwala NSW 30+ days ago

Use the Laboratory computer system for data entry and retrieval. Record raw data and results to NATA standards. Carrying out routine analysis and testing.