Customer Solution Consultant

Full Time
Brisbane QLD
Posted 10 days ago
Job description

Job no: 588843
Work type: Maximum Term - Full Time
Location: Brisbane
Categories: Administration / Office Support, Customer Service / Contact Centre

    • Provide exceptional customer service to our internal & external clients
    • Various shifts, hybrid working model, flexibility to work from home or Enoggera location
    • Max-term contract until 5th August 2024

    Downer Group employs approximately 50,000 people across more than 300 sites, primarily in Australia and New Zealand. Downer designs, builds and sustains assets, infrastructure and facilities and we are the leading provider of integrated services.

    Downer is the lead contractor providing Estate Maintenance and Operation Services for the Department of Defence in Queensland and Southern New South Wales. As lead contractor within the region we deliver a suite of services to support Defence capability.

    About your role

    Due to some recent internal movements, we are searching for committed and passionate Contact Centre Consultants to join our close-knit team, located at our Base Services Support Centre (Contact Centre), in Enoggera. You will be required to provide customer service support to our internal and external stakeholders, across the Defence EMOS Contract in the delivery of Base Services.

    Reporting to the Base Services Support Centre Manager, your key responsibilities will include:

    • Initial assessment of scope of request or call and raising new work and service orders
    • Raising docket related purchase orders for trades
    • Add notes to service requests such as when trades are on site or have completed jobs
    • Support and contribute to our commitment to continuous quality improvement

    Roster - 24/7 shift:
    You will be required to work night shifts and/or weekend shifts.
    Monday – 3.54pm to midnight
    Tuesday – OFF
    Wednesday – OFF
    Thursday – 3.54pm to midnight
    Friday – 3.54pm to midnight
    Saturday – 12pm to 8.06pm
    Sunday – 12pm to 8.06pm

    About you

    To be considered for this role, you will have some experience either in a Contact Centre, Customer Service or Administration role. We are looking for positive and proactive professionals to compliment the team. Other skills and experience we require include:

    • Professional and friendly phone manner
    • Ability to prioritise work to meet deadlines & meet KPI’s
    • High attention to detail and accuracy
    • Demonstrated ability to effectively and communicate with people of differing levels of responsibility
    • Competent in the use of MS Office suite, intermediate level required (Excel, Outlook, Word)

    To be considered for this opportunity you must be an Australian Citizen, as this is a requirement of Downer Defence.

    Our Benefits

    • Competitive salary & excellent company benefits
    • Great team, supportive culture and full training will be provided
    • Flexibility to work from home, hybrid model
    • Free-onsite parking available
    • Ongoing training and career development opportunities - Downer creates an environment which realises the potential of our people
    • Zero Harm, safe working environment

    This is a great opportunity to join a reputable company, and work with an amazing team where you’ll be given the opportunity to develop your career.

    .

    For further information please contact Renee Ly – [email protected]

    Please note: As a pre-requisite for these roles all candidates need to be able to prove they are an Australian Citizen. Candidates will also be required to undertake a pre-employment medical and drug screen as well as a National Police and Australian Security Defence Clearance Check.

    Downer Group is an Equal Opportunity Employer and encourages indigenous Australians to apply.

Advertised: 28 Jul 2022 E. Australia Standard Time
Applications close: 25 Aug 2022 E. Australia Standard Time

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