Job description
Delivery Coordinator / Analyst – Customer Correspondence
- Support with managing the frameworks and quality implementation of communications for our General Insurance brands.
- Flexible working environment - Brisbane, Sydney or Melbourne
- Offered on a 12 month Fixed-term contract (initially)
Your Purpose
Welcome to a place where you can chase real progress and drive real change. And that includes your own career. Being a part of Customer Correspondence within Insurance at Suncorp Group means being switched on, endlessly curious and always adaptable. In return, you’ll be supported to bring your own ideas to the table and challenge conventions – with the aim of making life a little brighter, simpler and better for our customers and each other.
As the Delivery Coordinator you will support with managing the frameworks and quality implementation of communications for all of our General Insurance brands. This will include scheduling of correspondence change projects within the Customer Correspondence CoE, creating estimations (arrive at cost, time, and effort outcome) for each change (Project and Business), and supporting Business Analysts (Business and Technical) in the development of elaborations.
About the Role
- Supporting Insurance to deliver on a strategic program of work within the Customer Correspondence CoE.
- Support Correspondence Design Manager from a Project and Program perspective regarding team capacity and work allocation across the team.
- Review initiatives from the business and provide advice on approach and involvement with a view to provide timeline and assisting with effort estimates.
- Work with the Correspondence Visual Design Advisor and Schedule Coordinator to plan and schedule Customer Correspondence changes 12 months in advance.
- Setup and own JIRA and its framework and processes.
- Estimation of cost, time, and effort for each program of work that come via the CoE Front Door.
- Support technical Business Analyst as a hybrid way of working.
- Design, plan and execute a roadmap for best practice and continuous improvement across the Customer Correspondence CoE. This will include capability, culture, tools, and way of working as a job family.
What you need to bring to the role
- Have an excellent understanding of the end-to-end customer correspondence change process
- General understanding of Insurance Policy or Claims value chain
- 2 or more years in Insurance industry
- Experience in Project Management, Agile and Lean methodologies – mandatory
- Able to communicate with confidence vertically & horizontally across Insurance
- Previous stakeholder management experience
- Proficient in MS Office Suite including Microsoft Excel, Microsoft Project and Microsoft Access
- Experience using Online Reporting Tools, SharePoint, Confluence and JIRA – highly desirable
- Change management – ability to manage self and others through change, and thrive in ambiguous, complex and changing systems / ways of working
- Quality – demonstrates a quality mindset with a high attention to detail
- Decisiveness – ability to make effective decisions in a timely manner and include squad members as required and facilitate outcomes
- Planning and organisation skills – working within JIRA to plan and complete tasks (either personal or for others) to effectively show productivity.
What you will love about working with us
Better outcomes for customers takes innovation, care and a laser focus. Here, you’ll be equipped with all kinds of support and opportunities to make an impact, because our commitment to brightening lives extends to all our incredible people too. And in an organisation that measures success through the results we deliver for our customers, communities and each other, you’ll thrive knowing you’re making a genuine difference along the way.
Chase the sun, apply online today.
Advertised: 17 Aug 2022 AUS Eastern Standard Time
Applications close: 04 Sep 2022 AUS Eastern Standard Time
