Inbound Customer Service Representative

Full Time
Brisbane QLD
Posted 7 days ago
Job description
Description:
At Probe Group, we're powered by passion, driven by curiosity and enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia, North America and South Africa, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

Now, enough about us. Let’s chat about you.

In this role you will be managing customer enquiries across a number of platforms. This will include inbound/outbound calls, chats, emails and sms queries. You will be responsible for ensuring customers are supported professionally with great outcomes. Think of it as making a 5 minute friend every 5 minutes. You will be a peacemaker. A quick thinker. You will thrive on solving the tricky stuff. You’ll know your way around a computer. You will think inside and outside of the box.

If you’re interested, here is what you need to know.

  • Roles commence early mid August 2022
  • The centre operates between the hours of 9:00am-6:00pm Monday-Sunday. Please note that the standard operating hours for most channels is 9:00am-5:30pm Monday-Saturday.
  • Full time and casual roles available
  • Fixed term roles until 4th January 2025
  • This is an in-office role located at 41 Brickworks Place, Rochedale, Queensland.
  • Work from home flexibility for established team members!
Our promise to you.

There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do.

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