Livechat Customer Representative

Full Time
Padstow NSW
Posted 11 days ago
Job description
  • Exciting opportunity with a strong reputable brand
  • 6-month contract, Part- time Role (Tuesday – Friday, 12:00 pm to 6:30 pm)
  • Flexible Work Arrangements; Remote or Hybrid

The Opportunity:

Dulux Group has an exciting opportunity for a LiveChat Customer Representative.

In this role, you can work remotely or can be based out of our Head Office in Padstow, Sydney.

The role will work on Part – Time basis. Shift Time; flexibility of working any 2 days b/w Mon - Fri plus Sat ( 9:00 - 5:30pm).

This position requires you to communicate with customers and consumers via LiveChat to answer questions, solve problems, troubleshoot, and offer project advice. Our aim is to engage with our consumers on their paint journey, with the ultimate goal of providing WOW experiences every step of the way.

To be successful you will need to have strong typing and PC Navigation skills.

In the role, you will be engaged in developing Customer Service Solutions, as a first point of contact share feedback on how to improve customer service levels.

Day to day you will:

  • Provide colour design choices to consumers
  • Answer product related questions
  • Recommend products across our brands in line with the consumers enquiry
  • Basic troubleshooting
  • Ensure Management of change reports are carried out on all new activities
  • Document issues & resolutions to improve efficiency
  • Provide technical support for simple technical questions

What you will bring and develop:

The professional and customer- centric approach required for the role will enhance an emotional relationship between the consumers and the Dulux brand. As a great team player and communicator, you will be motivated by working in a fast-paced environment. Ideally, you can demonstrate.

  • Experience of at least 2 years’ experience in a customer service role
  • Experience working with colour or paint industry/ products is preferable
  • Ability to be proactive and supportive
  • Experience with LiveChat platforms is preferrable
  • Experience in call centre environment is preferable
  • The ability to move through a website and other data sources to find and transmit both information, encouragement, and excitement
  • Excellent verbal and written skills, along with excellent typing skills
  • HSC or external certificate e.g., TAFE and above preferred

Our Place

At DuluxGroup, you will:

  • Live our values. Work in an environment where how you achieve great results is just as important as what you achieve. You’ll be empowered to unleash your imagination while being consumer driven and customer focussed. We want you to run the business as your own while always valuing people, working safely and respecting the environment.
  • Learn and grow through our range of targeted learning and development programs, as well as via genuine career pathways across our broad and diverse range of businesses and brands.
  • Work flexibly. We understand that a “one size fits all” approach doesn’t work, and are committed to providing a flexible work environment that enables our people to manage their work, family and lifestyle responsibilities in their own unique way. It is part of what we do and who we are.
  • Care for our communities and the environment. We encourage our people to play a role in their communities, including by offering a paid “Supporting Our Communities” action day each year. An embedded focus on sustainability also drives us to deliver on our vision of "A Future Without Harm".
  • Be rewarded with competitive remuneration and benefits plus a range of other perks, including discounts on our market leading products and an array of recognition and reward initiatives.

Support our iconic brands and extend your career – apply today!

To ensure the safety and wellbeing of our people, this role requires the successful candidate to be fully vaccinated against COVID-19 (or have a valid medical exemption). If you are applying for a role at DuluxGroup, please consider this requirement when submitting your application.


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