Patient Experience Officer
Job description
Make your mark. Join us in shaping the future of rural health!
To be considered for interview, candidates must address the Selection Criteria in the Position Description.
Employment Type: Temporary Full Time – up to 30 Jun 2024
Position Classification: Administration Officer Level 5
Remuneration: $68,320.53 - $69,947.46 pa (plus super)
Hours per week: 38
Location: Orange NSW
Patient Experience Officer
Orange Health Service
About the role:
The Patient Experience Officer partners with the hospital’s emergency department staff, patients and their carer’s to promote, foster and enhance a greater patient experience through positive and effective communication.
This is a targeted position in accordance with GSE Rule 26: Employment of eligible persons. Whereby Aboriginal and Torres Strait Islander people are encouraged to apply and, where found suitable, will be given higher priority under affirmative action in order to improve access to employment and career opportunities. In the event there are no suitable Aboriginal or Torres Strait Islander applicants, then applications from non-Aboriginal and/or Torres Strait Islander applicants will be considered.
Where you’ll be working:
Orange Health Service is in the Western NSW Local Health district, a leader in the delivery of virtual care, and with innovation and improvement in care at the heart of all roles, your work will be a part of shaping the future of rural health. We commit to support you in an inclusive, collaborative and caring team environment, and will help you develop the skills you need to reach your potential.
The region boasts easy access to modern city infrastructure (home to 41000 residents), services and culture, pristine natural environment and an unspoilt natural beauty in the landscape which enjoys four distinct seasons in the year. The calendar of cultural, food and arts events is full, and being a safe and secure place to live, it’s a great place to raise a family as part of a friendly community.
About us:
WNSWLHD is the largest employer in the region, with over 7,700 dedicated staff working across 3 major rural referral hospitals, 50 community health centres, numerous corporate and executive offices and 38 inpatient facilities – which include 25 multipurpose services and 4 district health services.
We are committed to building a workplace that values diversity, inclusion and belonging, by recognising and valuing the skills and strengths each person can bring to our organisation. As a vibrant and diverse region, rich in community and culture, we welcome applications from all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities and culturally and linguistically diverse groups.
Some of the benefits of working with us include:
- Genuine support in an inclusive, compassionate and caring team environment.
- Interesting and challenging work that will bring your purpose to life, broaden your scope and fast track your career.
- Greater autonomy and responsibility to reach your full potential.
- Opportunities to make an impact and shape the future of rural health through involvement in projects, innovations and research.
- Opportunities for learning and development, including access to a mentoring program and in-house training with our Organisational Development Unit and eLearning system.
- Access to Fitness Passport and free and confidential counselling services.
How to apply:
Candidates must read the Position Description and address the Selection Criteria for the role, providing examples where required. You must also upload a copy of your current CV as part of your application. For assistance, see our Guide to Employment with WNSWLHD. For further information on the remuneration and conditions, visit NSW Public Health System Awards.
Candidates should note we are unable to sponsor working visas for this position.
Applications will close 07 Aug 2022 – 11:59pm.
For role related enquiries, please reach out to Ashleigh Whybrow on (02) 6369 3592 or [email protected]
COVID-19 Response:
All NSW Health workers are required to have received at least one dose of a COVID-19 vaccine by 30 September 2021 and two doses by 30 November 2021 or have an approved medical contraindication certificate. You will be required to provide a record of your COVID-19 vaccination status if successful for this role.
Talent Pool
If we identify a surplus of suitable candidates for this role, you may also be invited to an eligibility list where you could be offered an alternative position per the relevant Award.
