Robotic Process Analyst

Full Time
Sydney NSW
Posted 27 days ago
Job description

Team Manager / Service Delivery Manager


Graduate /Post Graduate preferably MBA graduates


Business / Customer:

    • Certify controls laid down by the business to ensure successful audit by client and external party.
    • Interact with customers (internal / external) and keep stakeholders appraised of the process performance.
    • Create status reports for customers (internal/external).
    • Manage and resolve escalations and issues raised by customers and process specialists.
    • Ensure adherence to Quality norms and procedures.
    • Identify & drive opportunities not limited to Cost Optimization, Process Excellence to enhance service delivery.
    • Provide client/process related MI reports.
    • Interface with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken.
    • Identify & drive opportunities to enhance customer experience.

    Project / Process:


    • Support Knowledge transfer at the time of process transition from the business site.
    • Drive team to achieve process Service Level Agreements / metrics ie productivity and quality targets within the established timelines.
    • Ensure compliance controls are met.
    • Ensure documented process guidelines are followed.
    • conduct periodical reviews for process adherence.
    • Conduct adhoc Quality checks.
    • Review process audit findings and take corrective action.
    • Innovate ideas to error proof the process & reduce manual interventions.
    • Conduct process training or refresher trainings, if required.
    • Maintain operations rigor around daily huddles, visual management, knowledge management, cross training etc.
    • Initiate and deliver on process improvement projects to improve process efficiencies.
    • Drive a culture of continuous improvement within the team.
    • Provide updates and submit reports related to own area of work.
    • Ensure optimum resource utilization through cross training initiatives and buffer management.
    • Interface with other departments for getting required assistance or support for the team.
    • Engage with other processes to understand and implement best practices.

    People / Team:


    • Conduct regular 101s to gauge the pulse of the team members.
    • Guide and mentor team members.
    • Groom self and team to support vertical growth.
    • Allocate/Manage work and tasks to the team.
    • Conduct team building activities to enhance motivation.
    • Facilitate knowledge sharing and capture within and across teams.
    • Conduct and participate in knowledge transfer sessions for new joiners in the team.
    • Complete mandatory training for self as identified in the training plan for the project.
    • Review VOC scores, provides feedback and recommend refresher training whenever necessary.
    • Conduct performance appraisals for team members– provide input into the learning and career plans for team members.
    • Report to the manager on performance, status and any escalations.
    • Resignations / Absconder communication to Operations Manager.
    • Maintain EWS (Early warning system) for the team for tracking and proactively addressing people issues.
    • Manage attrition and absenteeism.
    • Support recruitment efforts for the team.
    • Completes all mandatory assessment/ certifications as applicable like Antimoney laundering training (AML).

    Must Have Skills

    • UiPath Developer
    • RPA Kryon
    • Blue Prism
    • UiPath
    • Agribusiness

    Employee Status : Full Time Employee

    Shift : Day Job

    Travel : No

    Job Posting : Jul 28 2022

    About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us @Cognizant.

    Intrested in this job?

    Related Jobs

    All Related Listed jobs

    HAYS Melbourne City Centre VIC 30+ days ago

    Interpreting, drafting and reviewing policy, advice and procedural directions. Conducting research to inform policy and strategy design.

    Karitane Carramar NSW 16 days ago

    We are seeking a qualified Paediatrician work as a Visiting Medical Officer to provide clinical management and treatment of clients in a Karitane facility under

    Austin Health Melbourne VIC 2 days ago

    Social Worker Grade 1 Full Time Permanent. In this role, you will work and collaborate with the multi-disciplinary team and complete psychosocial assessments;

    Northern Beaches Hospital Sydney NSW $91,840 - $130,620 a year 21 days ago

    The General Surgery - Unaccredited Trainee provides clinical assessments, management advice, care of emergency admissions and works with inpatients as required

    LSEG (London Stock Exchange Group) Sydney NSW 8 days ago

    Retain and grow revenue, responsible for sales and new business, accountability for service performance, increase of overall customer satisfaction.

    Just Cuts Townsville- Willows, Casteltown, Stockland Townsville QLD 4810 $54,000 - $65,000 a year 3 days ago

    $2,000.00 Sign on Bonus T&C. Paying for full Hrs Mon to Fri $33 Saturday $38 No Sunday work. Flexible hours, full time, part time and casual hours available -

    Zurich Gruppe Deutschland Melbourne VIC 30+ days ago

    You will be able to draw on your experience with motor claims, as well your understanding of end-to-end claims management.

    BaptistCare Dubbo NSW 2830 4 days ago

    Support older people living well at home, enjoy a flexible schedule and the satisfaction knowing you're part of an organisation making a difference.

    I-MED Radiology Network Brisbane QLD 30+ days ago

    Reporting to the Regional Sales and Marketing manager you will have previous sales/account management experience ideally within healthcare or pharmaceuticals,

    Spotlight Port Macquarie NSW 30+ days ago

    Dedicated to providing great customer experience. Excited to contribute to your stores sales and profit targets. Ongoing support from your leadership team.