Samsung Experience Store Customer Service Officer

Full Time
Parramatta NSW
Posted 2 days ago
Job description

The multinational organisation, Samsung Electronics Australia, is at the forefront of change and development. Inspiring the world with their products, they continue to take the reins in technology, delivering tomorrow's world, today.

This role is to provide after-sales support and assistance to Samsung customers in the Samsung Experience Store!

Duties and Responsibilities:


  • Provide education and advice to customers regarding Samsung products and systems.
  • Provide triage and technical advice to customers in the event of product failure
  • Complete Smart Tool software upgrade triage on reportedly faulty products
  • Complete Repair bookings on behalf of the customer for faulty products
  • Provide warranty replacement (swap) models to eligible customers to assist with on-the-spot remedy/ solution to be provided
  • Escalate to VOC for out-of-scope decision making regarding customer requests for remedies/solutions
  • Decision making for customer resolution based on company policy
  • Translate the customer's issue clearly and concisely, from verbal communication to written format.
  • Engage within internal Samsung Departments to achieve customer's outcome
  • Provide Sales Support to assist with customers purchasing Samsung products
  • Other additional duties as instructed by management

Qualifications and Experience:
  • Minimum 2 years’ experience within a call centre or complaints team.
  • Face to face customer service experience
  • Technical knowledge
  • Strong verbal and written communication skills
  • Sound industry knowledge of Network carriers and suppliers
  • Customer-focused with an empathetic approach to customers, team player
  • Strong verbal and written communication skills
  • Must be organized, able to prioritize tasks and take initiative



If this sounds like you, please apply now!

At people2people and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.

Intrested in this job?


Related Jobs

All Related Listed jobs

The Turner Group Brisbane QLD 6 days ago

Face to Face Customer Service. Long and short term opportunities with a generous hourly and daily rate.

Veritas Recruitment Melbourne VIC $114,000 a year 3 days ago

$114k + super, + Salary packaging + RDO + 5 week annual leave. This large semi-government organisation is seeking an experienced HRIS Applications Support

Mindcloud Consultants Sydney NSW 30+ days ago

Installation tuning of OS configuration for MQ (eg. editingsysctl.conf , setting ulimits for mqm user, MQ Server installation).

Utility Fieldworks Sydney NSW $35 - $40 an hour 15 days ago

Start from home work unsupervised with reasonably flexible hours.

PFD Food Services Melbourne VIC 30+ days ago

Knowledge of the food service industry. Full time role with a 100% Australian owned, national food service company. The ability to communicate at all levels.

Southern NSW Local Health District Lismore NSW $33.13 - $46.52 an hour 9 days ago

Lismore Base Hospital are seeking highly motivated Registered Nurses to coordinate and deliver high quality person centred nursing care in accordance with the

Maddocks Sydney NSW 23 days ago

Be able to demonstrate strong drafting, legally robust solutions whilst showing attention to detail. A client-focused approach, attuned to understanding and

Singleton Council Singleton NSW $59,132 - $66,515 a year 3 days ago

Delivery of day-to-day operations of the Singleton Visitor Information Centre including assisting with visitor inquiries and requests for information.

Three Blue Ducks Byron Bay NSW 8 days ago

Dinner is available on Thursday, Friday, Saturday and Sunday with wedding and other events being held throughout the year.

PwC Perth WA 6000 Today

Owner of Assurance HC calendar to track and forward plan lifecycle events. Owner of Assurance HC Team meetings agenda and note taker.