Service Specialist

Full Time
Melbourne VIC
Posted 7 days ago
Job description
Job no: 498915
Work type: full time
Location: Melbourne
Categories: Customer Service - Inbound

Avant is Australia’s leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 125 years.

Avant now represents 80,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and practice needs. Building on this heritage, our vision is to be the most trusted professional partner in supporting doctors throughout their lives and careers.

As a mutual organisation, owned by members and run purely for their benefit, our members are at the centre of all we do. As well as providing products and services to our member, we play a broader community role by advocating for improvements in the healthcare system and in quality, safety and professionalism in medicine, through delivering education and research activities.

Our Member Services team take pride in delivering an exceptional member experience to our vast membership base.

We are now looking for a new customer service super star to join our Melbourne CBD team on a 12 month Fixed Term Contract. Our core hours are 8.00am - 7.00pm, Monday to Friday and you will be required to be available during this time to work across the various shift options available.

This opportunity will see you:

  • Be the key person in our relationship with our members and you will spend your day servicing our members
  • Manage our inbound call volume, keeping the member in mind at all times
  • Process our members' insurance estimates and amendments
  • Be actively engaged with our members to provide them with accurate and timely information on Avant products and services
  • Keep accurate records of your interactions with our members
  • Have responsibility and manage your work according to our processes, and compliance and legislative requirements
  • Always be looking for improvement opportunities in the way we service our members – we are always looking to improve our members experience with us

To be successful in our team, you will be:

  • Passionate about providing a great customer experience, and have worked previously in a customer focused role, either in person or over the phone
  • A people person who communicates well, especially over the phone
  • Motivated, have a positive attitude and strive for excellence in all you do
  • Energised to thrive in a fast paced, fun and supportive team environment
  • Development orientated with a strong desire to learn
  • Strong with your administrative competencies with high computer literacy in Microsoft suite

Why work at Avant?

At Avant, our people are the centre of everything we do for our members. We offer a range of benefits and opportunities to enable you to make a difference, learn, and grow in your career.

  • Discount of 25% on Private Health Insurance, free Salary Continuance Insurance and free Travel Insurance
  • We value our people by offering an inclusive workplace with flexible work, career development and internal mobility opportunities. Our flexible working arrangements are designed to enable genuine work-life balance.
  • Your development is our priority and we have a variety of learning and development programs that will support you in your career.
  • Employee Referral Program which rewards $5,000
  • We offer support to our people via Employee Assistance Program (EAP), Health and Wellbeing programs, Tertiary Education Sponsorship and Support.
  • We have a diverse and connected work environment where your contribution and ideas will be valued and respected and make a real difference to the lives of others.

About the Company

Avant is Australia’s leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 125 years.

Avant now represents 80,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and practice needs. Building on this heritage, our vision is to be the most trusted professional partner in supporting doctors throughout their lives and careers.

As a mutual organisation, owned by members and run purely for their benefit, our members are at the centre of all we do. As well as providing products and services to our member, we play a broader community role by advocating for improvements in the healthcare system and in quality, safety and professionalism in medicine, through delivering education and research activities.

For further information, please contact our Careers team at [email protected]

Please note: Avant Mutual is a vaccinated employer. Prior to the commencement of your employment by Avant, you are required to be fully vaccinated against the Covid-19 virus or have a medical certificate stating that you cannot receive a Covid-19 vaccination for valid medical reasons.

Advertised: 05 Aug 2022 AUS Eastern Standard Time
Applications close: 26 Aug 2022 AUS Eastern Standard Time

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