Support Engineer Level

Full Time
Melbourne VIC
Posted 30+ days ago
Job description


Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

about THE ROLE

As a Support Engineer, you are our front line, delivering support to our customers in relation to our broad private cloud offerings and accompanying managed services. Daily duties will have you engaging directly with remote end-users to provide technical assistance in predominately Microsoft, VMware, and Citrix-based solutions. The client-facing nature of this role requires that oral and written communication skills are of utmost importance, as is the ability to get “hands-on” when required.


The ‘Must haves’:

  • A genuine “customer first” focus
  • Demonstrated experience working in comparable Service Desk position
  • Strong communication and interpersonal skills
  • Minimum of 1–2-years’ experience supporting the following technologies: Microsoft – Windows Server, O365, Windows 7-10, Active Directory, Exchange, VMWare, and Cloud technologies.
  • Ability to build and maintain effective relationships with clients and co-workers
  • Good time management, strong analytical and problem-solving skills
  • Flexibility around shift-work, staggered between 6am and 10pm, standard business days.

The ‘nice to haves’:

  • Experience working within an ITSM environment and familiarity with ITIL processes
  • ITIL Foundations accreditation
  • Current industry or tertiary qualifications
  • Experience within a System Integrator or Managed Services provider


Our people are at the heart of everything we do, so if our team is happy, we’re happy!

  • A company that lives and breathes its Employee Value Proposition (EVP)
  • A collaborative, supportive, and enthusiastic team
  • A competitive remuneration package – including performance-based bonuses.
  • Tailored career development plans to suit your aspirations
  • Employee Assistance Program (EAP)
  • Referral Scheme
  • Flexible working arrangements (full-time and part-time positions are available, work from home opportunities)
  • Birthday Leave

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.


If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies please – we’ve got this one covered.

Please include answers to the following questions in your application:

  • Which of the following statements best describes your right to work in Australia?
  • How many years of experience do you have as a support engineer?
  • Do you have customer service experience?
  • Do you have technical support experience?
  • What’s your expected annual base salary?
  • Are you available to work on a rotating roster?

Intrested in this job?

Related Jobs

All Related Listed jobs

Edwards Lifesciences North Ryde NSW 30+ days ago

The Marketing Manager (MM) is responsible for the development, implementation, measurement and financial management of all marketing and communication

BaptistCare Dubbo NSW 2830 4 days ago

Support older people living well at home, enjoy a flexible schedule and the satisfaction knowing you're part of an organisation making a difference.

Department of Families, Fairness and Housing Melbourne VIC $90,067 - $102,192 a year 6 days ago

The role will contribute to a variety of complex projects at the development and delivery phases, the procurement of contracted services and products, reporting

McMillan Shakespeare Adelaide Region SA 12 days ago

Customer Service Role Handling unique customer enquiries on the phone. Navigating the customer database make changes, improve services, answer questions and

Ozcare Currimundi QLD $30.42 an hour 13 days ago

Assist with the preparation of meals by performing tasks allocated by the Cook (where applicable). Efficiently clean Dining Room, Kitchen and serving areas

IntoWork Australia Toowoomba QLD 9 days ago

You will provide these services through a combination of face to face, phone and electronic means to ensure all Mas clients receive exceptional service.

Westpac Group Sydney NSW 10 days ago

Proven work experience as a copywriter with strong writing and editing skills. Help manage, fix, simplify and optimise our key owned digital content experiences

Perigon Group Sydney NSW $130,000 - $140,000 a year 16 days ago

Assist with planning, implementing and supporting all core systems. Assist with the planning, implementing and supporting of applications and hardware,

Dunwood Recruitment Sydney NSW 30+ days ago

Must have at least 12+ months experience. Must be available for an immediate start in Newcastle. Excellent Hourly Rate, plus Penalties.

EY Perth WA 6000 $95,000 a year 18 days ago

Demonstrated experience as a Project Consultant, Business Analyst, Technical Solution Delivery or as an Engineer working with Technology or data.